Our extensive stock is mainly refurbished by our own workshops and sold ready for use. We are also pleased to quote for restoration work on customer's own items.
| About Us Below Stairs of Hungerford Antiques has been under the ownership of its founder, Stewart L Hofgartner for approximately 40 years. Stewart is one of the original dealers on Dickinson's Real Deal on ITV and contributes to many other programs.Telephone: 01488 682317 (International) +44 1488 682317Email: hofgartner@belowstairs.co.uk103 High Street, Hungerford, Berkshire, RG17 0NB, United KingdomShop operating hours are 10.00 am to 6.00 pm, 7 days a week including Bank Holidays and our online store is open around the clock for you to peruse and order from an extensive stock list. All our stock is old, original and beautifully presented, with an emphasis on good English items. We carry no modern or reproductions. |
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| Making A Purchase We aim to make ordering on line as easy as possible. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. An automatic email will be sent to you to confirm that the order has been sent to us.Due to most of the items being unique, and also on sale in the shop, the availability of the stock item will be checked physically immediately on receipt or your order.We accept credit and debit card payments and PayPal. If you are shopping from outside the UK your credit card company will convert the transaction to your own currency at the rate as specified in their terms and conditions.Please note that, due to the difficulty of obtaining proof of delivery confirmations from our carriers during the Covid-19 outbreak we may request payment by bank transfer prior to despatch.We accept Visa, Mastercard, Switch, Delta and Amex and PayPal and Bank Transfer.If you have any problems ordering on-line please do not hesitate to contact us on 01488 682317 and we will process the order for you. |
| DELIVERY OPTIONS Shipping to UK and many worldwide destinations is calculated automatically for items that fit with normal carrier rules for weight and dimensions.We use either Royal Mail Special Delivery or a Parcel Carrier. Where both services are available you will be given a choice during the order process to determine which method you wish us to use If the item or destination is outside our standard shipping tables you will be offered a "shipping quotation required". If you order with this option we will advise the delivery cost before completing the payment process.The despatch cost will be calculated on your total order, and entered on the order sheet. You have the opportunity to cancel at this stage should the result be unacceptable.Shipment to all other countries, and for heavier weights and larger dimension objects is by quote only. You will need to email or telephone your potential order, and we will advise a despatch cost to you for confirmation.Often a quick call to the shop will be the fasted way for us to deal with your enquiry. +44 (0)1488 684850 |
| Delivery Schedule Dependant upon the nature of the goods we will endeavour to despatch your order within two working days. However, where items require special packing preparation or shipping arrangements, this may alter.If you have specific delivery date requirements please consult us by email or telephone. |
| Tax Charges Below Stairs is VAT registered, and uses the Margin Scheme for Second Hand Goods, Antiques and Works of Art. As such, there is no VAT element in the prices that can be claimed backon the goods sold. Delivery charges are subject to VAT at standard rate. |
| Credit Card Security We use Sellerdeck Payments as our Payment Service Provider (PSP). Payment security and PCI DSS compliance is handled by the service, and card details are held by the Payment Service Provider only. |
| Guarantee We abide by our descriptions, but should you be dissatisfied we would expect to be contacted within 48 hours of receipt of the goods, and a refund will be given on safe return of the same.For your further protection, under the United Kingdom's Distance Selling Regulations, consumers have a right to cancel the contract on the purchase of any of the items within 7 days. To cancel this contract the goods must be received by us within 7 days of receipt by you. The goods must be received here in the condition as originally despatched, and you are advised to use a method that includes proof of delivery. Please let us know by email or telephone before returning goods. |
| Reaching Us If you need to contact us, please email us on hofgartner@belowstairs.co.uk, alternatively, you can call on 01488 682317 (International +44 1488 682317), or write to us at Below Stairs of Hungerford, 103 High Street, Hungerford, Berkshire, UK RG17 0NB. |
| Privacy Policy Below Stairs of Hungerford do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
| Returns Policy We abide by our descriptions, but should you be dissatisfied we would expect to be contacted within 48 hours of receipt of the goods, and a refund will be given on safe return of the same.For your further protection, under the United Kingdom's Distance Selling Regulations, Consumers have a right to cancel the contract on the purchase of any of the items within 7 days. To cancel this contract the goods must be received by us within 7 days of receipt by you. The goods must be received here in the condition as originally despatched, and you are advised to use a method that includes proof of delivery. Please let us know by email or telephone before returning goods. |
